Frequently Asked Questions
Can I book with you if I live interstate?
We have amazing customers Australia wide. We accept bookings from all over this great country of ours via telephone or email. Or you can book via your local travel agent.
How do I make a booking?
Once you are ready to make a travel booking you will be required to full out our customer bookings form and email or fax it back to our office.
Once this has been returned to our office your booking will be confirmed in writing between 72 hours and 1 week after the form is received
Our prices are advertised as from. Occasionally the airlines, cruise lines or hotels that we advertised for a deal will be booked out. The new travel service that we need to book may cost more. In this instance the higher cost of the travel service will be passed onto you. However, we will always endeavour to book and confirm the advertised price for very package we sell.
A deposit of 50% is required at time of booking.
The balance payment is due 90 days prior to departure for land bookings
The balance payment is due 120 days prior to departure for cruise bookings
What forms of payment does DI Travel accept?
Australian Dollars cheque, bank cheque, money order, wire transfer, major credit cards or debit cards. Credit card charges will be accepted by phone. There is an AU$50 fee for returned cheques.
BEST FORM of payment – direct deposit into our bank account
You can direct deposit into our bank account.
Banking Details – Destination International Australia Bendigo Bank
Branch High St, Kew
BSB 633000 – Account 144871134
Call or email our office to let us know you have made the deposit.
Does DI Travel charge credit card fees?
Yes. Our bank charges a 1.1% credit card fee is applied to your booking.
Where do I mail a cheque?
Cheque payments should include your Reservation number in the memo section and be made payable to Destination International Holidays and mailed to:
920 Glenferrie Rd
Kew VIC 3101.
How do I know if DI Travel received my payment?
You will be notified by email that your payment was received and applied to your reservation. You will be email a receipt.
About My Documents
When will I receive my Documents?
Once final payment has been received and processed, documents will be sent via express post approximately 14 days prior to the beginning of your tour services.
How do I know where to find my airline ticket?
With few exceptions, airline tickets are issued electronically. The airline confirmation number and ticket numbers stated in your documents represent your airline “ticket(s).”
We can also email your travel documents to you if you prefer.
About Entry Visas
If I need one, who is responsible to obtain my visa?
You are responsible for obtaining the proper travel documents for the destinations on your itinerary, including to have a passport valid for at least 6 months from the date of departure and a visa if required.
IMPORTANT: Passengers who are not Australian citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most Australia Post offices.
What is meant by the term “visa”?
A visa is a special permission granted to an individual to enter a foreign nation. Many nations require individuals to be approved for travel within their borders. This is something that is required in addition to a valid passport. Visa requirements vary based upon the country/countries to be visited and your nationality.
How do I know if I need a visa?
Your travel consultant will advise you in writing at time of booking that you will need a visa for the country you are visiting.
How do I obtain a visa?
A visa may be obtained by contacting a visa service or by contacting the embassy or consulate of the nation you are visiting prior to departing your home country.
How much does a visa cost?
There will be a cost associated with utilising a visa service and also with approaching the embassy or consulate directly to obtain a visa. These costs often change with little notice. We recommend that you contact the appropriate embassy or consulate directly for the most up to date information. This office charges $200 per person to obtain your visa for you – this charge is on top of the cost of the visa.
About Travel Insurance & Cancellations
Do I need travel insurance?
All customers must have comprehensive travel insurance when the travel overseas. Please ask your travel consultant to quote on your insurance requirement today.
I need to cancel my trip and have not purchased insurance, what do I do?
Penalties vary depending on your services and how close to departure you are at the time of cancellation. We will provide you with a detailed letter of call cancellation fees.
If your travel insurance provider requires us to fill out a detailed form for your behalf and we have not sold you your travel insurance, we will charge you a $100 per person to fill out this form on your behalf as part of our service fees.
All reservations cancellations must be received in writing by this office before the cancellation can be actioned.
What associated fees do we charge?
Any deviation to packages advertised or quoted will incur a fee of $150 per person.
Should you need to alter your confirmed reservations, there will be an automatic fee charged of $150 per amendment or transaction, plus any new arrangements made. Additionally, there may be cancellation fees levied by the tour operator or fees may be applicable where arrangements have been pre-purchased.
In addition we charge:
- $50 per person for all airline seat reservations plus airline charges.
- $200 per person for all visa processing plus the cost for the visa fee.
- $75 per person to reissue any travel documents lost in the mail.
- $100 per person to process insurance claims when travel insurance has not been purchased from this office.
Safety and Medical
I am concerned about the political stability of the country through which my trip will travel.
The safety of our passengers, leaders and operators is a major priority for DI Travel. With this in mind, we monitor world events very closely and we make operational decisions based on informed advice from a number of sources, in particular the level of the Australian Government Department of Foreign Affairs & Trade (DFAT) travel advisory. If this advisory is at Level 4 ‘Do Not Travel’ then we will either cancel the trip or reroute the itinerary to avoid the areas concerned.
What is the best way to carry money?
We recommend having access to money from a variety of sources – cash, cards and travel money cards are all commonly used.
Will refrigeration be available for medicines? eg. Insulin
Availability of refrigeration cannot be guaranteed. As a general rule, many of our city hotels provide access to small fridges; however, outside of this, especially when trekking or in homestay environments, you cannot rely on access to refrigeration. Please be sure to advise us if you are travelling with medication that requires refrigeration.
What are the medical and vaccination requirements?
Medical and vaccination requirements differ between nations and as we are not medical practitioners, we unfortunately cannot advise on this issue. Please see your local GP or travel doctor for details and advice about current vaccination requirements.
What if I get ill or injured on the trip and unable to continue?
Our tour guide are trained to deal with these situations and we will endeavour to get you help as quickly as possible. If you must leave the trip early due to illness, our local offices will help you find appropriate medical care and ensure someone at home is aware of the situation. We will do whatever we can to get you home or on your onward journey. Your travel insurance, which is compulsory on all our trips, should cover any costs incurred if illness occurs.
How much walking is involved?
Most tours require a reasonable level of fitness to be able to walk on sightseeing trips, navigate along uneven ground and should be able to walk unaided for up to 1.5km. On some adventure tours, we may visit remote areas and feature activities with varying degrees of difficulty, it is vital to select a tour with an activity level suited to your health and fitness. A good level of fitness is essential for you to undertake walks in hot conditions and over terrain with uneven and slippery surfaces. Some walks will require you to clamber over boulders up to one metre high. It is your responsibility to carry any medication you require for the tour’s duration and consult your local medical practitioner for any health advice. Your travel consultant will be able to provide more accurate information on walking involved on the specific tour booked.
How do I advise of HEALTH/MOBILITY/DIETARY REQUIREMENTS?
Please advise your travel consultant about any requirements pertaining to your Health & Fitness during your booking process. A questionnaire may be required to be completed, which you will be advised. We specifically must know about your mobility and dietary requirements. We must be advised in writing if you need a wheel chair or have a mobility Scooter
About My Flights
Why is it important that I give my name as it appears on my passport when booking air?
Due to increased travel security around the world, it is now more important than ever that your airline ticket match your first and last name exactly as it reads on your passport. Additionally any changes to your air booking, which include spelling, could be subject to a change fee, penalties or cancellation. A minimum fee of $250 per person is charged when changing airlines reservations plus the cost of the airlines fees.
What are the identification requirements?
Information required includes full name (as it appears on a government issued ID that you will be travelling with), date of birth and gender for all passengers. Failure to provide the required information for your air reservation can result in, delays at the airport during the check-in process and/or flights cancelled prior to departure by the airline.
Can I reserve a seat assignment?
Airlines offer reserved seat selection on most flights prior to departure. Boarding pass issuance is restricted to the day of flight. Whenever airlines permit, DI Travel secures seat assignments in advance based on the best available seats at the time of request. If the airline requires reserved seats to be prepaid prior to departure, we charge $50 per person plus the cost of the sets reservations to complete this service for you
Once confirmed, are airlines seats always guaranteed?
In most cases, seat assignments are firm. However, airlines may sometimes reassign seats for operational reasons. This often happens at the last moment, is controlled by airline staff, and DI Travel is not notified. Passengers are encouraged to reconfirm their seat assignments and any other special requests directly with their airline prior to departure from Australia.
Should I check-in at the gate?
If you have reserved a seat assignment, you must check-in. Reserved seats are subject to cancellation if not claimed at least 30 minutes prior to scheduled departure time (45 minutes for international flights).
Can I request a special meal on the flight?
Yes requests can be made for special meals. These requests will be sent on your behalf to the airline so long as DI Travel receives request prior to documents being issued. The availability of special meals varies based upon carrier and routing and thus is at the discretion of the airline.
Can I use my frequent flyer miles?
DI Travel does not book frequent flyer airlines bookings. You need to call your airlines frequent flyer program to have them make those reservations for you.
Am I guaranteed to earn miles on airfares purchased through DI Travel?
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline.
About Airport Procedures
What is required when I check-in?
ALL ticketed passengers must show positive identification at check-in. Children must have a parent present at check-in. Tickets must be in each passenger’s name.
What is required with International travel?
An international trip may require valid travel documents such as passport, visa, re-entry permit, health certificate, inoculation record, a ticket for the return journey or continuance of your trip, or ANY combination thereof. Passengers are responsible for the proper documentation. Concerns about the required travel documents may be resolved by contacting the appropriate consulate or embassy.
Can we book a triple room? Depending on the trip style you choose, our trips are organised on a twin, triple or multishare basis. As our bookings are made well in advance, individual room requests can’t be guaranteed until they are confirmed by the hotel or cruise lines.
Can I book a single room? Yes, you can. A single supplement will need to be paid. You travel designer will advise the cost of the single supplements at time of booking. We don’t match up customers to share as a twin room. But we do frequently have single supplement waiver sales. Please join our travel club email and you will be advised when these single supplement sales will take place
Most international airlines have an allocated baggage allowance of 23 kgs per person.
Domestic flights in the USA, Canada and Europe do not include the cost of the baggage in the airfare price. You will need to go on the airlines web site and pre-pay for these bags after we give you your airline reservations number. We have no control over airlines that charge you a fee to take your luggage on flights.
Packing Hints and Reminders
Have you arranged/packed the following:
Travel adaptor or power board
Comfortable footwear (some extra packing hints will be included in your documentation)
Exchanged local currency
Motion sickness tablets
Camera (with a spare battery)
You will also receive a Tour Hints booklet in your documentation pack with a comprehensive guideline of what to pack for your specific destination.